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DIAMOND PET RESORT POLICIES
We strive to provide the highest quality of pet care
possible.
We understand and respect that your pets are valued
members of your family and we take very
seriously the responsibilities of caring for them.
ARRIVALS AND DEPARTURES
Your pet may be checked
in or checked out during any of our hours of operation- 9:00 a.m.–12
noon and 4:00–7:00 p.m. every day. Guests are charged for the day of
arrival, regardless of the time of check in. If your pet departs between
9:00 a.m.-12 noon, there will be no charge for that day. Departures between
4:00–7:00 p.m. will be charged for that day of boarding.
DEPOSITS AND
CANCELLATION POLICIES
We require a deposit of
$25.00 for each reserved run during holidays, which can be applied to
boarding costs at check-out. You do not have a confirmed reservation until
your deposit is recorded. You may send a check or keep a credit card
on a secure file with us.
Cancellations for holiday
reservations must be received 3 days prior to the arrival date. For example,
if you are to arrive on Wednesday, you must cancel on Sunday by 7:00 p.m.
Cancellations after that time will be charged a non-refundable fee of
$25.00. Holiday times are busy, so please
let us know as soon as possible if you need to cancel your reservation so
that we may accommodate those on our waiting list.
HEALTH AND SAFETY
CONSIDERATIONS
Your pet's health is of
the utmost importance to us. All pets must have current shot records on
file and be flea-free. Flea baths will be given at the owner’s
expense to any dogs or cats that arrive with fleas or ticks.
The following
vaccinations are required and must be administered at least one week prior to
check in:
Dogs: DHPP, Rabies, and Bordetella (kennel
cough)
Cats: FVRCP and Rabies
We suggest that you have
your veterinarian fax your pet's shot records to us as soon as you make
your reservations. Our fax number is (937) 962-9441.
We
cannot accept your pet without proof of vaccinations.
We require all new
clients to furnish vaccination records prior to the boarding date.
Your reservation is not confirmed until we receive the vaccination records.
MEDICATIONS
AND MEDICAL CONCERNS
We will administer your
pets medication at no charge; however, please be advised that we do not
give injections of any kind.
We cannot admit any pet
with stitches, bandages, a cast, head cone, or splint. These pets have
special needs that can be better served in a veterinarian/hospital setting.
We cannot accept any pet that is pregnant or in heat.
SPECIAL
PUPPY AND KITTEN PRECAUTIONS
We do not board puppies
or kittens under the age of six months. This policy is in place to protect
your pet, as their immune systems are not as strong as an adult dog or cat.
In addition, we require that all puppies and kittens under the age of one
year (and accepted for boarding) receive all vaccinations for bordetella,
distemper and rabies at least two weeks prior to check in.
EXERCISE
Whether you choose to
have your pet in our play yard to run with new friends or in our outdoor
grassy runs to relax or in the spacious covered outdoor exercise runs, all
of our guests get plenty of time for “business breaks” and
stretch time! Our facility is designed to allow us to offer your pet
significant periods of time for breaks regardless of the weather
conditions. Pets
are given from 3-5 hours of exercise and break time throughout the day. In
extreme heat or cold, we take our guests out more often for shorter periods
of time.
If you would prefer a
shortened exercise time because your pet has
health or medical issues, then we can customize the “break”
schedule to meet your pet’s needs.
Please advise the
resort staff when you check in!
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